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If you experience any difficulty using the on-line store, please contact us immediately at 888-458-6698 or 973-763-9494.
As a general bit of advice, if you have not downloaded the product recently (within a few days) try re-downloading as we may have fixed a bug or improved something for that product that impacts the issue you may be having. If you're not using the latest version, we we might not be able to help you.
NOTE: When contacting GLUON, please provide your Purchase Code for best results, especially if it's related to registration.
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| GLUON XTensions don't show up in QuarkXPress 6 or 7 |
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Be sure the GLUONs are in the "XTension" folder in the copy of Quark that you are using. If you have more than one copy of Quark on your machine than you might have put the XTensions in the wrong folder. If you used the installer program (Quark 6 usually) then it may create an empty QuarkXPress 6.0 folder in your Applications folder if it doesn't exist already and inside that it will create an XTension folder where it will place the XTension. If this happens, simply move this XTension to your real XTension folder wherever that may be.
Don't put a folder inside the XTensions folder, Quark will not see XTensions inside folders like Photoshop does. Place only freestanding XTensions in this folder. They should have an icon thay looks like an X. |
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| GLUON XTensions don't show up in Quark 4 or 5 |
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Make sure to run Activator. Most likely, this will solve your problem. If Activator has not been run, no GLUONs will show up in Quark.
Be sure the GLUONs are in the "XTension" folder in the copy of Quark that you are using. If you have more than one copy of Quark on your machine than you might have put the XTensions in the wrong folder.
Don't put a folder inside the XTensions folder, Quark will not see XTensions inside folders like Photoshop. Place only freestanding XTensions in this folder. They should have an icon thay looks like this: or
Make sure Quark is running on the same partition as your System folder. Sometimes this solves the problem.
Wait 1 minute and relaunch Quark. You may have a problem solving revelation during the wait. |
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| I get an error message about an ID conflict. or duplicate XTensions |
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This usually means that there are duplicates of an XTension in either your XTension folder or XTension Disabled folder. This can happen after using updaters as they sometimes leave the old one there and create the new one. Remove the duplicate(s) from both folders. |
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| "GLUON" doesn't appear in the menu bar or items are missing from the GLUON menu. |
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Not all GLUONs create a GLUON Menu. Only the ones which are used on a day-in, day-out basis and require a dialog interface. Of course make sure the correct version XTension is in your XTension folder at launch time. |
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